About Us

At Craftaroq, we believe that beauty is about creating moments of confidence, comfort, and self-expression in everyday life.

Our store offers a thoughtfully selected collection of beauty products designed to complement your personal care and beauty routine. From everyday essentials to carefully chosen beauty accessories, our goal is to make it easier to find products that suit your lifestyle.

Thoughtfully Selected Beauty Products

We focus on beauty products that combine practical use with an enjoyable customer experience. Each product is selected with attention to product information, appearance, and everyday usability.

We encourage customers to review product descriptions, ingredient information where available, usage instructions, and any applicable warnings before placing an order.

Our Commitment

We are committed to providing:

• Thoughtfully selected beauty and personal care products
• Clear and accurate product information
• A secure and straightforward shopping experience
• Reliable order and delivery updates
• Responsive customer support before and after purchase

Our support team can assist with product questions, orders, shipping, payments, returns, refunds, and other store-related inquiries.

About Our Business

Craftaroq is owned and operated by Chengdu Custom World Technology Co., Ltd.

The company is responsible for the products sold through Craftaroq, including order processing, customer support, returns, refunds, and other customer-related transactions.

Customer Support

When contacting us about an order, please include your order number and the email address used at checkout so that we can assist you efficiently.

Please contact us before returning any product so that we can review your request and provide the appropriate return instructions and designated return address.

Craftaroq offers a 30-day no-reason return and refund policy from the delivery date. Please review our Return and Refund Policy for complete information.

We aim to respond to customer inquiries within 1–2 business days.