Shipping Policy

Placing an Order

Select the beauty product or other item you wish to purchase, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

After your order has been successfully submitted, an order confirmation will be sent to the email address provided at checkout.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Certain orders may require additional handling time before shipment. If an unusually long processing delay occurs, we will contact you using the email address provided at checkout.

Estimated Delivery Times

Estimated delivery times vary depending on the destination and selected shipping method.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

International delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.

Processing and delivery times are calculated separately. An order requiring 1–3 business days for processing and 5–12 business days for delivery may take approximately 6–15 business days in total.

All delivery timeframes are estimates and are not guaranteed delivery dates.

Shipping Fees

Eligible orders of US$29.99 or more qualify for free standard shipping.

Available shipping methods, shipping fees, geographic restrictions, and estimated delivery times will be displayed at checkout before payment is completed.

Shipping costs may vary depending on the destination, selected shipping method, package size, weight, and order contents.

Order Fulfillment

Orders may be fulfilled from our own facilities or partner facilities depending on inventory availability, product location, and delivery destination.

Items from the same order may be fulfilled from different facilities and shipped separately. Separate packages may arrive on different dates, and individual tracking numbers may be provided.

The fulfillment location does not affect the customer support available for your order. Craftaroq remains responsible for assisting with order, shipping, tracking, and delivery inquiries.

Tracking Your Order

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.

Tracking information may take several business days to update after a shipping label has been created. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

If an order is shipped in multiple packages, you may receive a separate tracking number for each shipment.

Delivery and Inspection

Your order will be delivered to the shipping address provided at checkout. Please monitor the tracking information and ensure that someone can receive the package when necessary.

Inspect the product and packaging promptly after delivery. If an item is damaged, defective, missing, incomplete, or incorrect, contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs or videos of the product
• Photographs of the original packaging and shipping label

Please retain the product and packaging until we have completed our review.

Delays, Lost Packages, and Delivery Issues

Orders may be delayed due to carrier operations, customs inspections, severe weather, public holidays, remote delivery locations, high shipping volumes, or other circumstances beyond our reasonable control.

If your tracking information has not been updated for an extended period or your order has not arrived within the estimated delivery timeframe, contact us at service@craftaroq.com with your order number.

We will review the available tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate the shipment.

If a package appears to be lost in transit, contact us with your order number and tracking information. We will investigate the shipment with the relevant carrier or fulfillment partner.

Depending on the investigation result, an appropriate resolution may include continued delivery assistance, replacement, or refund in accordance with our policies and applicable consumer laws.

Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please first check:

• Your mailbox, entrance, porch, garage, or other secure delivery areas
• Your reception desk, building management, or mailroom
• Other members of your household
• Nearby neighbors who may have accepted the package
• Any delivery notice left by the carrier
• The local carrier responsible for final delivery

If the package still cannot be located, contact us at service@craftaroq.com with your order number and tracking information.

A “delivered” tracking status does not automatically prevent us from reviewing a legitimate delivery issue.

Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your address, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or shipment preparation.

If a package is returned, redirected, or requires reshipment because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

International Orders and Customs

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customs duties, import taxes, and local fees are the recipient's responsibility. Customs processing may also affect the estimated delivery time.

Returns and Refunds

Craftaroq offers a 30-day no-reason return and refund policy from the delivery date.

To request a return, contact service@craftaroq.com before sending any product back. Include your order number, the item you wish to return, and the reason for the return.

If the return is eligible, our customer support team will provide return instructions and the designated return address. Do not return products without prior authorization. Unauthorized returns may not be accepted or processed.

Return eligibility, conditions, and applicable costs are governed by our Return and Refund Policy.

Once an eligible return has been received and reviewed, the approved refund will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.