Terms and Conditions

Product Information

We make reasonable efforts to display beauty product descriptions, ingredients where available, colors, finishes, sizes, prices, and images accurately. However, actual appearance may vary slightly due to lighting, screen settings, photography, packaging updates, or manufacturing differences.

We may correct errors, update product information, or change product availability without prior notice.

Orders

An order confirmation confirms that we have received your order but does not guarantee final acceptance.

We may refuse or cancel an order due to payment failure, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances. If payment has already been collected, an eligible refund will be issued.

Prices and Payment

Prices, shipping fees, applicable taxes, discounts, and the final order total will be displayed during checkout.

Eligible orders of US$29.99 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout.

By submitting payment information, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

Shipping and Delivery

Shipping times are estimates and may be affected by the destination, customs processing, carrier delays, weather, public holidays, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for further information.

Returns and Refunds

Craftaroq offers a 30-day no-reason return and refund policy from the delivery date, subject to the conditions in our Return and Refund Policy and applicable consumer laws.

Returns, cancellations, exchanges, and refunds are subject to our Return and Refund Policy. Please contact us before returning any product. Unauthorized returns may not be accepted.

Product Use and Safety

Please read and follow all product labels, ingredient information, directions for use, care instructions, and warnings provided with the product or on the product page.

Beauty products are intended for their stated purpose only. Avoid use if you know or suspect that you are sensitive or allergic to any listed ingredient.

Discontinue use if irritation or an adverse reaction occurs. For personal health concerns or questions about product suitability, please consult an appropriate qualified professional before use.

Keep beauty products away from children unless a product is specifically intended for children and is used according to its directions.

Promotions

Discounts and promotional offers may be subject to eligibility requirements, expiration dates, product restrictions, or other stated conditions. Offers cannot be combined unless expressly stated.

Prohibited Activities

Fraudulent orders, unauthorized resale, promotion abuse, interference with website operations, and other unlawful activities are prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, Craftaroq and Chengdu Custom World Technology Co., Ltd. will not be liable for indirect, incidental, or consequential losses arising from an order, product, or use of the store.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

Changes to These Terms

We may update these Terms by publishing a revised version on this page. The Terms in effect when an order is placed will generally apply to that purchase.

Contact Us

If you have questions about these Terms and Conditions, please contact us at service@craftaroq.com.

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM ET. We aim to respond to customer inquiries within 1–2 business days.