Frequently Asked Questions

How do I place an order?

Select your preferred product, choose any available options, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

An order confirmation will be sent to the email address provided at checkout.

Can I change or cancel my order?

Contact us as soon as possible at service@craftaroq.com.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or shipment preparation.

How can I track my order?

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email.

Please allow several business days for the carrier to update the tracking status after a shipping label has been created.

When will my order arrive?

Processing and delivery times vary by product, destination, carrier, customs processing, and local conditions. Available shipping options and estimated delivery times will be displayed during checkout.

Please review our Shipping Policy for complete information.

Is shipping free?

Eligible orders of US$29.99 or more qualify for free standard shipping. Any geographic restrictions, exclusions, shipping options, and delivery estimates will be shown during checkout before payment.

How do I choose the correct product?

Please review the product description, ingredients where available, shade or color information, directions for use, and any available options on the product page before placing your order.

If you need assistance, contact us before placing your order.

Will the product look exactly like the photos?

We aim to display colors, materials, finishes, and details accurately. However, appearance may vary slightly due to screen settings, lighting, photography, packaging updates, manufacturing differences, or natural material characteristics.

How should I care for my product?

Follow any care instructions, ingredient information, directions for use, and warnings provided on the product page or with the item. Avoid using a product if you know or suspect that you are sensitive or allergic to any listed ingredient.

Discontinue use if irritation or an adverse reaction occurs. Keep beauty products away from children unless a product is specifically intended for children and is used according to its directions.

What if my order arrives damaged or incorrect?

Contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product
• Photographs of the original packaging and shipping label

Please retain the product and packaging until we have reviewed your request.

How do I request a return?

Craftaroq offers a 30-day no-reason return and refund policy from the delivery date.

To request a return, contact us at service@craftaroq.com within 30 calendar days after delivery and before sending any item back.

If your return is approved, our customer support team will provide the appropriate return instructions and designated return address. Please do not return items before receiving these instructions.

How will I receive my refund?

After an eligible return has been received and inspected, an approved refund will be issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

Which payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary depending on your location, currency, device, and payment provider.