Privacy Policy

Information We Collect

Depending on how you interact with our store, we may collect:

• Your name, email address, phone number, billing address, and shipping address
• Account, order, payment, and transaction information
• Customer-service communications and information you provide when contacting us
• Device, browser, IP address, approximate location, and website activity
• Information collected through cookies and similar technologies

Payment information may be processed directly by authorized payment providers. Craftaroq does not directly store complete payment-card details submitted through authorized payment providers.

How We Use Personal Information

We may use personal information to:

• Process payments, orders, deliveries, returns, and refunds
• Provide customer support and order updates
• Operate and improve our website and services
• Personalize content and measure website performance
• Prevent fraud and protect store security
• Send marketing communications where permitted by applicable law
• Comply with legal and regulatory obligations

Orders, Shipping, and Returns

To purchase a beauty product or other item from Craftaroq, select the item, add it to your cart, and complete checkout with accurate contact, shipping, and payment information.

Orders are delivered to the shipping address provided at checkout. A shipping confirmation email with available tracking information will be sent after dispatch.

Craftaroq offers a 180-day no-reason return and refund policy from the delivery date. To request a return, contact service@craftaroq.com within 180 calendar days after delivery and before sending any item back.

If a return is approved, we will provide the appropriate return address and instructions. Approved refunds are issued to the original payment method in accordance with our Return and Refund Policy.

How We Share Information

We may share necessary information with service providers that help operate our store, including:

• Shopify and website-hosting providers
• Payment processors
• Shipping carriers and fulfillment partners
• Analytics and marketing providers
• Customer-support and fraud-prevention services
• Professional advisers and legal authorities where required

These parties may process information only as necessary to provide their services or meet legal obligations.

We may also disclose information to protect our rights, customers, business, or services, or as part of a lawful business transaction.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support analytics or advertising where permitted.

You can manage cookies through your browser settings or any privacy-preference tools available on our website. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted, we may send promotional emails or other marketing communications. You may unsubscribe at any time by using the unsubscribe link provided in the message or by contacting us.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to process orders, provide customer service, prevent fraud, resolve disputes, and comply with legal obligations.

We use reasonable administrative and technical safeguards to protect personal information. However, no online system or transmission method can be guaranteed completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction or deletion of personal information
• Request a portable copy of certain information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or data sharing
• Appeal a decision concerning a privacy request, where applicable

We may need to verify your identity before completing a request. Certain rights may be subject to legal exceptions.

To submit a privacy request, email service@craftaroq.com with the subject line “Privacy Request.”

Children's Privacy

Our website is not intended for children, and we do not knowingly collect children's personal information in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review the matter.

International Data Transfers

Personal information may be processed in countries other than the country where you live. Where required by applicable law, we use appropriate safeguards for international transfers and processing.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, business practices, or legal obligations. The revised version will be published on this page and will become effective when posted.