Contact Us
We are here to make your shopping experience with Craftaroq as seamless as possible.
Whether you need help with a product or have questions about an existing order, our customer support team will be happy to assist you.
How We Can Help
Please contact us regarding:
- Product information and specifications
- Order confirmations and status updates
- Shipping and delivery enquiries
- Damaged, defective, missing, or incorrect items
- Returns and refunds
- Payment-related questions
- Privacy requests or other customer-service concerns
Existing Orders
When contacting us about an existing order, please include:
- Your order number
- The email address used at checkout
- A brief description of your enquiry
This information will help us locate your order and assist you more efficiently.
Damaged or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
Please include clear photographs or videos of the product, the issue, the original packaging, and the shipping label so that we can review your request.
Returns
Craftaroq offers a 30-day no-reason return and refund policy from the delivery date.
Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions and designated return address.
Items returned without prior authorization may not be accepted or processed.
Business Information
Craftaroq is owned and operated by Chengdu Custom World Technology Co., Ltd.
The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through Craftaroq.
Brand Name: Craftaroq
Company Name: Chengdu Custom World Technology Co., Ltd.
Registered Address: Room 20, 28th Floor, Unit 4, Building 5, No. 666 Guandong 1st Street, Chengdu High-Tech Zone, China (Sichuan) Pilot Free Trade Zone, China.
Email: service@craftaroq.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM ET.
Get in Touch
Email us for product, order, shipping, payment, return, refund, or privacy assistance.
service@craftaroq.comWe aim to respond to customer inquiries within 1–2 business days.