Terms of Service

These Terms of Service govern purchases made through craftaroq.com (“Craftaroq”), an online store operated by Chengdu Custom World Technology Co., Ltd.

By placing an order through the website, you enter into a purchase transaction with Chengdu Custom World Technology Co., Ltd., subject to these Terms and the policies published on our website.

Overview

Craftaroq is owned and operated by Chengdu Custom World Technology Co., Ltd. Throughout these Terms, “Craftaroq,” “we,” “us,” and “our” refer to Chengdu Custom World Technology Co., Ltd.

By using our website or placing an order, you agree to these Terms of Service and any policies referenced on the website. If you do not agree, please do not use our website or services.

Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose. You must not introduce malicious code or interfere with the website's security or operation.

Products and Information

Craftaroq offers a curated selection of beauty products, personal care products, and related beauty accessories.

We aim to present product descriptions, ingredient information where available, colors, finishes, sizes, prices, and images as accurately as possible. However, actual appearance may vary slightly due to screen settings, lighting, photography, packaging updates, or manufacturing variations.

Customers are responsible for reviewing product descriptions, ingredient information, directions for use, care instructions, warnings, and intended use before purchasing. We may modify or discontinue products without prior notice.

Product Use and Safety

Please read and follow all product labels, ingredient information, directions for use, care instructions, and warnings provided with the product or on the product page.

Beauty products are intended for their stated purpose only. Avoid use if you know or suspect that you are sensitive or allergic to any listed ingredient.

Discontinue use if irritation or an adverse reaction occurs. For personal health concerns or questions about product suitability, please consult an appropriate qualified professional before use.

Orders

Submitting an order does not guarantee acceptance. We may refuse, limit, or cancel an order for legitimate reasons, including product availability, payment failure, suspected fraud, pricing errors, shipping restrictions, or inaccurate customer information.

If we cancel an order after receiving payment, the applicable amount will be refunded to the original payment method.

Customers are responsible for providing complete and accurate billing, shipping, and contact information.

Prices and Payment

Prices are displayed in the currency shown on the website and may change without notice.

Eligible orders of US$29.99 or more qualify for free standard shipping. Shipping charges, taxes, duties, discounts, and other applicable fees will be displayed at checkout where available. Additional customs charges may be imposed by local authorities.

By submitting payment information, you confirm that you are authorized to use the selected payment method. Payments may be processed by independent payment providers under their own terms and privacy policies.

Shipping and Delivery

Processing times, available shipping methods, estimated delivery periods, and related conditions are described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier operations, customs processing, severe weather, holidays, remote destinations, or circumstances beyond our reasonable control.

Returns and Refunds

Craftaroq offers a 30-day no-reason return and refund policy from the delivery date, subject to the conditions in our Return and Refund Policy and applicable consumer laws.

Returns, refunds, cancellations, damaged products, and incorrect orders are handled according to our Return and Refund Policy.

Please contact us before returning any product. Unauthorized returns may not be accepted or processed. For damaged or incorrect items, we may request photographs or videos of the product, packaging, and shipping label.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

Intellectual Property

All website content, including text, images, graphics, logos, designs, and page layouts, is owned by or licensed to Craftaroq and protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.

Prohibited Uses

You may not use the website:

• For unlawful, fraudulent, or misleading activities
• To violate the rights of others
• To submit false or inaccurate information
• To distribute malware or harmful code
• To collect personal information without authorization
• To interfere with website security or operation
• To misuse our products, services, or intellectual property

We may suspend or terminate access when these restrictions are violated.

Third-Party Services

Our website may use third-party services, including payment processors, shipping carriers, analytics providers, and other service providers.

We are not responsible for the content, availability, privacy practices, or terms of independent third-party services.

Disclaimer and Limitation of Liability

We aim to keep our website and services accurate, secure, and available, but we do not guarantee uninterrupted or error-free access.

To the maximum extent permitted by law, Craftaroq and Chengdu Custom World Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.

This does not exclude liability that cannot legally be limited.

Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, or legal obligations. The latest version will be posted on this page.

Questions about these Terms of Service may be sent to the contact information above.

We aim to respond to customer inquiries within 1–2 business days.