Return & Refund Policy

Orders and Shipping

To purchase a beauty product or other item, select the item, add it to your cart, and complete checkout with accurate contact, shipping, and payment information.

Orders will be delivered to the shipping address provided at checkout. Once tracking becomes available, a shipping confirmation email will be sent to the email address used for the order.

Please review our Shipping Policy for processing times, delivery estimates, and shipping conditions.

30-Day Return Policy

Craftaroq offers a 30-day no-reason return and refund policy from the delivery date.

To meet the return deadline, contact us at service@craftaroq.com within 30 calendar days of receiving your order.

Return Eligibility

To qualify for a return, the item must be:

• Unused, unopened, unaltered, and in its original condition
• Returned with its original packaging and included accessories, where applicable
• Safely repackaged to prevent damage during transit
• Accompanied by proof of purchase

For hygiene and safety reasons, beauty products that have been opened, used, or had hygiene seals removed may not be eligible for return unless they are damaged, defective, incorrect, or required to be accepted under applicable law.

Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used beauty products, unless defective or incorrect
• Customized or personalized products
• Gift cards
• Final-sale or clearance items clearly marked as non-returnable before purchase
• Products damaged through misuse, improper care, or incorrect handling
• Items returned incomplete or without required original packaging
• Products clearly identified as non-returnable before purchase

These restrictions do not apply where a return, refund, or other remedy is required by applicable consumer law.

How to Request a Return

Before sending any product back, contact us at service@craftaroq.com and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Relevant photographs or videos, where applicable

Our customer support team will review your request and provide the appropriate return instructions.

Returns sent without prior authorization or to an unauthorized address may not be accepted or processed.

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so. Once your return request has been approved, we will provide the appropriate return warehouse address and return instructions.

Return Shipping Costs

For returns caused by a change of mind, incorrect selection, or another reason unrelated to product quality or our error, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product and the issue
• Photographs of the original packaging and shipping label

Please retain the product and all original packaging until we complete our review.

If the claim is approved, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Return Packaging

Approved returns must be securely packaged to prevent damage during transit. Whenever available, use a trackable shipping method and retain your shipping receipt until the return has been completed.

We are not responsible for returns sent to an incorrect or unauthorized address.

Refunds

After an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to display the refund. Refunds may be reduced or refused if the returned item does not meet the stated eligibility conditions, subject to applicable consumer laws.

Exchanges

If you wish to exchange an item, contact us before returning it. Depending on product availability, we may provide a replacement or ask you to return the original item and place a new order.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. Changes or cancellations cannot be guaranteed after an order has entered processing or shipment preparation.

If an order is successfully cancelled after payment has been collected, the applicable refund will be issued to the original payment method.